As Chief Technology Officer, Charles oversees all technology aspects of the agency.
From an Research & Development perspective, Charles is responsible for the strategic roadmap and execution of the agency’s technical capabilities, infrastructure, systems, and operations. This includes the development of proprietary tools, as well as the integration with 3rd party best-in-class partner tools.
Charles is also responsible for the agency’s underlying infrastructure and foundation, with the Information Technology team. This includes critical services and functions, business continuity, and information security. Finally, his team fully supports internal associates and systems.
After receiving his Computer Science Master’s Degree from Brandeis University, Charles began as a Jr Programmer in 2005, developing delivery systems across a multitude of channels on a variety of clients.